FCA Handbook
As the FCA took over regulation of consumer credit on 1st April 2014, if your business operates in that market you may need to take action to ensure you are meeting the regulatory principles. Use this quick link to access the FCA Handbook to see what this means to you… or make contact with us and we can look to support you… http://fshandbook.info/FS/html/FCA/
read moreFCA Final Notices
The regulator expects financial services firms to learn from published Final Notices. Click on the link below to see the latest Final Notices from the FCA website… http://www.fca.org.uk/your-fca/list?ttypes=Final+Notice&yyear=&ssearch= Click your ‘BACK’ button on your browser to return to the Concensio website when you have finished!
read more9 Step Guide to Regulation
Enjoy our tongue-in-cheek guide to operating in a regulated environment… if any of this strikes a chord, perhaps you need to speak to us before you have to rely upon Step 8…
read moreRemediation – Financial Services for the Next 10 Years???
Business review is not a new concept in Financial Services however Remediation is a term that is becoming more common. Whether it is regarding the redress of PPI complaints or a regulatory led project regarding Treating Customers Fairly and ensuring there is a Fair Customer Outcome, it is vital that any intervention is handled by professionals with experience in this arena. Concensio can supply a team of remediation specialists to ensure your project meets its deadlines; the last thing any business wants is to be hit with a fine for failing to...
read moreAuthentic Leadership Workshop Survey… The Results!
After a week of collating senior professional’s input via Survey Monkey, the results are shown below for the desired content for our forthcoming Leadership Workshops. The highlights of the results are as follows, showing the percentage of respondents requesting a particular topic: Content Dissection of a leader; what differentiates good from bad 71.4% How to be a leader of all, not just a few 42.9% How to be authentic 14.3% Developing your presence 57.1% Leadership strategy 42.9% Creating a compelling vision 14.3% Communicating your...
read moreFSA focus on financial service company incentives
With the FSA/FCA upping the pressure on institutions to ensure their staff incentives are not driving mis-selling, now is the time for all in the industry to ensure they are treating their customers fairly. Targets and incentives breed behaviours and Concensio have developed a whole transformational programme to ensure your business has the right KPIs, sales processes, vision and quality framework to satisfy the FCA. Get in touch to see what we can do for you!
read moreAuthentic Leadership Workshop Survey
Here’s a first… tell us what you would like to see in a Workshop on Authentic Leadership! Complete the short survey and we will design and deliver Workshops over the coming months that will hit the mark! Thank you! Click here to take the survey… SURVEY
read moreUpdated Director Resume
Howard Slaney CV Business Details Personal Details Managing DirectorConcensio Ltd3 Highdale Fold Dronfield Derbyshire S18 1TA Born 4thFebruary 1967Mobile Telephone: 07903 486303Office Telephone: 01246 414201 Email: howard@concensio.co.uk Website: www.concensio.co.uk LinkedIn Profile & Recommendations:www.linkedin.com/pub/howard-slaney/12/833/199 Twitter: @concensio and @truefeedback Facebook: Concensio Ltd Education & Qualifications Summary 1981 -1983 Mirfield High School8...
read moreCustomer Centricity
What is at the centre of your business scorecard? Profits? Sales? People? Products? The only way to maximise performance is to put customers at the centre of everything you do! By doing this, you can develop your products to truly meet your customer’s needs. You can develop your people to ensure they understand your products. Your sales will increase and so will your profits. Contact us today and let us diagnose where your centricity is!
read moreSales Process Development
We have valuable experience in the development of sales processes, both advice and non-advice based. No matter what your business sector is, your brand is determined by the way your staff conduct their sales. Contact us today and let us diagnose your strengths and development areas around your sales process. We will gladly tailor your process to make it customer centric and increase not only front line sales but cross sales and retention at the same time!
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